Refund & Cancellation Policy

This policy explains the cancellation and refund arrangements for AgentVeil free trials, paid subscriptions, and direct purchases.

Last updated: October 19, 2026

This policy supplements the AgentVeil Terms of Service. Personal data related to purchases is handled under the Privacy Policy.

1. Solo Free Trial

AgentVeil Solo may be offered with a 30-day free trial that does not require payment card information.

The trial does not automatically become a paid subscription. No subscription payment is charged solely because the trial expires.

Users who wish to continue using paid Solo features after the trial must separately purchase a paid subscription.

2. Paid Solo Subscriptions

Solo subscriptions are billed monthly at the price disclosed during purchase.

Once a paid recurring subscription is purchased, it renews automatically unless canceled in accordance with the applicable purchase terms.

Canceling a subscription stops future renewals. Unless otherwise required by law or specified in the applicable purchase terms, access continues until the end of the already-paid billing period.

3. Purchases Through an Authorized Reseller

Where a purchase is processed by an authorized reseller acting as Merchant of Record, the reseller's applicable refund procedures, refund eligibility rules, transaction terms, and mandatory legal requirements govern the purchase.

The identity of the seller of record and the applicable purchase terms will be made available during the purchase process.

Customers may submit transaction-related refund or billing requests to the applicable reseller or contact AgentVeil for assistance with product-related issues.

4. Direct Invoice Purchases

For direct invoice-based purchases, the refund terms stated in the applicable invoice, order form, or written agreement apply, subject to mandatory law.

Unless otherwise required by law or agreed in writing, direct invoice payments for access already provided are generally non-refundable.

If purchased access cannot be provided as agreed, applicable contractual and statutory remedies remain available.

5. Billing Errors and Service Issues

If you believe a payment was charged incorrectly, a duplicate charge occurred, or purchased access was not provided as agreed, please contact ob@agentveil.dev with the relevant order or invoice information.

For reseller-processed purchases, the reseller may require the customer to use its own billing or refund support channel.

Nothing in this policy restricts any refund, withdrawal, payment dispute, or other right that cannot lawfully be waived.

6. Team and Other Unreleased Products

Products labeled Coming Soon or Request Access are not available for self-service purchase unless and until a separate paid offering is expressly made available.

Submitting a request for access does not by itself create a paid subscription or payment obligation.

7. Contact